Policies and Legal Stuff
Product Quality & Guarantee
At ThrivingPets.com we pride ourselves on only offering the highest quality, FDA and EPA-approved medications. The safety and efficacy of our products is a first priority. If you have a question or concern about any product you have purchased from ThrivingPets.com, please let us know as soon as possible. We are happy to take returns on any unopened product within 30 days. State pharmacy law prohibits accepting returns of opened medications.
Service
Our goal is to be a resource for cat, dog, and horse owners. We are happy to answer questions and strive to provide the best service possible. Our goal is to fill and ship every order within 24 hours. ThrivingPets.com guarantees your complete satisfication or your money back.
Shipping & Handling
ThrivingPets.com keeps shipping and handling costs as affordable as possible by selecting the best carrier and charging minimal handling fees. Shipping charges are determined by the weight of the items you are purchasing rather than the dollar value of your order- saving you money. The cost of shipping returns back to ThrivingPets.com is the responsibility of the company if we are at fault and by the customer if you are at fault. Lost or stolen shipments are the responsibility of the carrier and the client.
Legal Disclaimer
The information provided on the ThrivingPets.com website is for educational purposes only. ThrivingPets.com does not offer medical advice, medical opinions, diagnoses, or treatment recommendations- this is the job of your veterinarian. You should always consult your veterinarian before starting or changing any medication or treatment protocol. The information on this site is NOT to be used to diagnose or treat your animal.