Policies and Legal Stuff
Product Quality & Guarantee
At ThrivingPets.com we pride ourselves on only offering the highest quality, FDA and EPA-approved medications. The safety and efficacy of our products is a first priority. If you have a question or concern about any product you have purchased from ThrivingPets.com, please let us know as soon as possible.
Our goal is to be a resource for cat, dog, and horse owners. We are happy to answer questions and strive to provide the best service possible and support. Our goal is to fill and ship every order within 24 hours. ThrivingPets.com guarantees your complete satisfication or your money back.
If you order a medication that requires a prescription, you will be required to enter some additional information during checkout. If you have never order the medication and strength for the particular patient before, you will need to select "New Prescription" during checkout. After selecting "New Prescription" you will presented with 3 ways to get the prescription to ThrivingPets-
Please select the option that works best for you. You will also need to enter some information on your pet and your vet to facilitate matching the prescription to your order. After you have entered your vet and pet information be sure to select the appropriate pet and vet for each medication before proceeding to the "Payment Information" section of the checkout process. If this is a refill of a medication you have purchased from ThrivingPets previously in the same strength and for the same patient, please select "Prescription on File." If you have the prescription number handy, please enter it in the space provided titled "Prescription ID:" If you do not have the prescription number, please leave this field blank and we will look up your prescription by the patient's name. Please remember to select the correct pet and vet before proceeding to "Payment Information" section of the checkout process. If you have any difficulty, questions or concerns, please call us- (303) 333-1899.
ThrivingPets takes protecting your personal information very seriously- we will never sell, rent or otherwise divulge your personal information. ThrivingPets does not save your credit card information. In fact, if you place your order online, ThrivingPets does not even take possession as you submit this information directly to a secure credit card processor through our secure, 128-bit connection.
Shipping & Handling
ThrivingPets.com offers free shipping for online orders over $57. Please allow at least 1 week for delivery of Free Ground Shipping orders. Please note that shipping between Thanksgiving and Christmas is particularly slow so you will need to allow extra time for delivery or select a guaranteed service like FedEx 2Day or Overnight. Shipping costs are a significant expense today particularly given the high gas prices. We keep shipping costs as affordable as possible by providing a variety of shipping options, giving you our discounted volume shipping rates, and charging a modest handling fee of $2 per order to cover our packaging supplies and out-of-state licensing expenses. Shipping charges are determined by the weight of the items purchased rather than the dollar value of your order- saving you money. In general, choosing USPS First Class Mail, when available, will provide you with the best value. First Class Mail is an air service and is very reasonably priced. Please note that the Postal Service does not guarantee delivery times for First Class Mail but estimates 2-5 delivery days. Fedex delivers Ground and Air shipments to businesses Monday through Friday. FedEx delivers Ground shipments to homes Tuesday through Saturday and Air shipments Monday through Friday. Please note when you select FedEx 2Day, the shipping days start the day after your order is shipped and only include days when FedEx will deliver to your business/residence. For example, if you place an order and select FedEx 2Day and your order ships on a Thursday, you will receive your order on Monday. If you select FedEx Overnight for an order that ships on Friday, you will receive your order on Monday (the next business day). If you choose to return an item, the cost of shipping returns back to ThrivingPets is the client's responsibility. The US Postal Service does not insure their shipments. FedEx provides insurance up to $100 for all of their shipments. For high value orders, ThrivingPets recommends choosing FedEx due to better tracking and the insurance up to $100. ThrivingPets does not require a signature on our FedEx shipments. However, FedEx may require a signature for your package. If you will not be home to receive the package, we recommend you leave a note with the date reads something like "Dear FedEx Driver (date). If I am not home please leave my package with my neighbor Bill in apartment 1E or behind the bush by the side door etc. Thank you, (your name)" Lost or stolen shipments are the sole responsibility of the purchaser and the carrier. ThrivingPets.com will only ship prescription products within the United States. Please email us if you are outside of the United States and would like to purchase non-prescription products.
ThrivingPets.com is happy to take returns on any unopened over-the-counter (non-prescription) products within 30 days. State pharmacy law prohibits accepting returns of all prescription items and opened over-the-counter medications, so ThrivingPets will not accept returns on these items. ThrivingPets.com charges a re-stocking fee of 10% on all allowable returns to cover our administrative costs. Refunds will be net of all shipping expenses. Orders that are refused or returned without prior approval of ThrivingPets and without a return authorization number will not be issued any credit. If you submit your order to ThrivingPets.com you agree to be bound by the terms of the ThrivingPets.com return policy.
Order Cancellation Policy
Any order canceled by the purchaser prior to shipping will incur a 10% order cancellation fee. Orders that have already shipped fall under ThrivingPets.com's Return Policy above.
The information provided on the ThrivingPets.com website is for educational purposes only. ThrivingPets.com does not offer medical advice, medical opinions, diagnoses, or treatment recommendations- this is what your veterinarian does. You should always consult your veterinarian before starting or changing any medication or treatment protocol. The information on this site is not to be used to try to diagnose or treat your animal.